PRIVACY POLICY

Last Updated: December 10, 2025

Berrydale Foods Private Limited (“we,” “our,” or “us”) operates the website berrydalefoods.com. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We collect information from you in several ways when you use our website:

A. Personal Information You Provide to Us When you register on the Site, place an order, subscribe to our newsletter, or contact us, we may collect:

• Identity Data: Name, username, or similar identifiers.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Account Credentials: Username and password for your Berrydale Foods account.

B. Payment Information We do not store your credit/debit card numbers or net banking passwords. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We only receive confirmation of payment to process your order.

C. Automated Information (Cookies and Log Data) When you visit our Site, we automatically collect certain information about your device and usage patterns, including:

• IP address.

• Browser type and version.

• Operating system.

• Referring URLs.

• Pages viewed and time spent on the Site.

2. How We Use Your Information

We use the information we collect for specific business purposes, including:

• Order Fulfillment: To process and deliver your orders (fresh fruit, juices, etc.) and manage payments, fees, and charges.

• Communication: To send you order confirmations, shipping updates, and invoices via email or SMS.

• Customer Service: To respond to your inquiries, complaints, or refund requests regarding perishable goods.

• Marketing: To send you newsletters, special offers, and promotions (only if you have opted in). You can opt-out at any time.

• Improvement: To analyze site usage and improve our website layout, product range, and services.

• Security: To detect and prevent fraud, abuse, or security incidents.

3. Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third parties solely for the purpose of operating our business:

• Logistics Partners: We share your name, address, and phone number with courier companies (e.g., Speed Post, BlueDart, Delhivery) to ensure the delivery of your fresh produce.

• Payment Processors: To facilitate secure payment transactions.

• Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Cookies

Our Site uses “cookies” to enhance your user experience. A cookie is a small text file placed on your hard drive. We use cookies to:

• Keep track of items in your shopping cart.

• Recognize you when you return to our website.

• Analyze web traffic to improve our services.

You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the Site (like the checkout process) may not function properly.

5. Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

• Our website is scanned regularly for security holes and known vulnerabilities.

• We use SSL (Secure Socket Layer) encryption to protect sensitive information transmitted during checkout.

6. Third-Party Links

Our Site may contain links to other websites (e.g., articles about health benefits of fruit). We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website is subject to that website’s own terms and policies.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information immediately.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your account (subject to legal retention requirements for transaction records).

• Opt-out of marketing communications.

To exercise these rights, please contact us at the email address provided below.

9. Changes to This Privacy Policy

Berrydale Foods Private Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Grievance Officer (Berrydale Foods) Address: 18th floor Cyber One building, Sector 30A, Vashi, Navi Mumbai – 400703, Maharashtra, India. Email: [info@berrydale.in] Time: Mon – Sat (10:00 AM – 6:00 PM)

11. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Berrydale Foods Private Limited 18th floor Cyber One building, Sector 30A, Vashi, Navi Mumbai – 400703, Maharashtra, India.